Cancellations, cash flow, inefficient processes – these
issues have always existed for hoteliers but never moreso than in the last 18 months
since the COVID crisis began.
While the urgency of these payment challenges has created
headaches for hoteliers, it has also put the spotlight on the need for new
thinking and new systems.
One of the people talking up the need for innovation is
payment veteran Mike Carlo, founder and CEO of
XanderPay
and a leader of HEDNA’s
payments committee.
In the most recent PhocusWire Pulse event,
Progress In
Travel Payments
, Carlo explains how hospitality’s legacy systems created problems
that could have been avoided, why hotels should operate more like online travel
agencies when it comes to payment processing and what hurdles stand in the way
of change.
Carlo also shares his thoughts for about the future and how
the payment landscape could look different – and more guest-centric - in the
next three to five years.
Watch the full discussion with
PhocusWire's Mitra Sorrells below...
PhocusWire Pulse: Progress In Travel Payments - Time for a change in hospitality payments