For the 31st episode of InPhocus we finally get to sit down with Geoff Ryskamp.
As travel brands examine their options to capture what most hope will be a return to some form of normality in 2021, Ryskamp is a good source of expertise to discuss how the world of guest and customer engagement can play an important role.
We discuss everything from voice tech and social media to that stalwart of communications in the shape of email and how brands have figured out what "signals" to listen to.
Ryskamp is global head of hospitality, travel and leisure at Medallia.
The latest episode of InPhocus is produced in association with
Allianz Partners
and hosted by PhocusWire's Kevin May.
A few words about the sponsor of InPhocus...
Reimagine what travel insurance can do with Allianz Partners. When the world calls, Allianz Partners makes it simpler for your customers to answer safely with smartly-designed solutions to keep them protected on their journeys.