Customer Relationship Management

Hotels are providing the opposite of hospitality with long queues, paperwork, poor Wi-Fi and disconnected systems, according to Lennert de Jong, president for hospitality at Planet. Read More

H2c finds that few hotel chains are considering a core technology revamp in its latest distribution study. Read More

New CEO Matt Goldberg provided details of the strategy, describing the overarching concept as creating a “modern media marketplace for travel.” Read More

Blaha brings “executive-level experience” to the role from previous positions at technology companies including Khoros, Lone Wolf Technologies, PeopleAdmin and Aptean. Read More

The combination of RateGain and Adara will offer travel companies travel intent data as well as pricing and inventory intelligence. Read More

Amadeus Hospitality’s Michael Yeomans explains how the company is investing in technology to support hoteliers of all types for the long term. Read More

Founded in 2002, Avvio launched an artificial intelligence-powered booking engine in 2017, Allora, that provides personalized offers to guests from booking through check-in. Read More

By using guests’ device location, behavioral and transactional data, Swayed builds real-time intelligence on how people are spending time and money during their stay and then sends contextual and... Read More

Panache Cruises adopted a CRM system from TProfile that helped it launch on time with a slick and appealing customer service provision. Read More

Leaders from Vacasa, Evolve and Hostfully discuss the opportunities and challenges facing the short-term rental sector at The Phocuswright Conference 2022. Read More

A seamless and personalized digital experience can help hotels build brand value. Read More

This free webinar will provides hoteliers with an understanding of what Cendyn calls the "revenue optimization trifecta" and how it can increase efficiencies and optimize demand. On Demand

Influenced by learnings from high-end online retailers, Journey Hospitality's OneJourney has helped The Elms embrace e-commerce principles and more than double its revenue Read More

With the disappearance of third-party cookies, hotel website chatbots will be critical to the collecting of first- and zero-party data. Read More

While chatbot technology in travel has evolved, it can't replace everything a live agent can accomplish. Read More