Hot 25 Startups 2021: Smooss

Smooss helps travel companies increase revenue and improve customer experience with its solutions designed on top of reservation systems.

Smooss enables easy rebooking with its universal Disruption Recovery solution and enables a personalized revenue opportunity through its Smooss Ancillary Platform.

Goals for 2021

After helping airlines automate voucher issuance and ticket refund to face massive flight cancellations in 2020, Smooss will focus deeper on Disruption Recovery in 2021.

Near the end of 2020, Smooss will launch with two airline partners the first solution to re-accommodate disrupted customers on any carrier, whatever the transport mode (plane, train, bus…).

Priorities include solving the issue of rebooking on carriers not hosted on the same reservation systems, including ticketless carriers and ground transport providers; matching customers’ expectations by giving them the ability to select their preferred alternative, in compliance with air passenger rights; and powering a clearing house feature, through which carriers can dynamically negotiate disruption fares with other carriers.

• Founded: 2019
• Team size: 10
• Funds raised: not disclosed
• Website: Smooss

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