VIDEO: Kayak's Steve Hafner on pandemics, strategy and survival

There's rarely a dull moment when prognosticating with the CEO of KAYAK.

His views on work and play, innovation and complacency, what's broken and what's next are likely to make for a provocative Q&A.

But 2020 was perhaps not a year for the usually quick-witted co-founder of the Booking Holdings-owned travel search site to be cracking jokes.

Instead, Steve Hafner's executive interview at The Phocuswright Conference in November last year was a measured but still thoughtful appearance.

In his discussion with Phocuswright's Lorraine Sileo, he discusses the impact on the business (both personally and strategically) from having to lose many of its staff and how he sees a recovery taking shape for both Kayak and the wider industry.

Honest and interesting - just with fewer wisecracks than during "normal" years.

The full interview is included below...