Hot 25 Startups 2019: ICM Hub

There is chat, and there is next-gen chatting. ICM Hub has developed a solid chatbot product that gives airlines the chance to embrace the ongoing shift to digital-led communications (it’s also attracted the attention of LATAM, Amadeus and Etihad).

The technology works alongside existing airline systems and customer services, including a quick handover to a “human” when required.

Goals for 2019

After launching with LATAM Airlines and starting its collaboration with Lufthansa in 2018, ICM Hub plans to continue its growth with large airlines in 2019. It will continue to build out its conversational artificial intelligence platform for airlines to help them lower their contact center costs and boost ancillary revenues.

• Founded: 2016
• Team size: 6
• Funds raised: $120,000
• Website: ICM Hub

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