How do you turn massive disruption at your business into an advantage?
And - perhaps most importantly - how do you take care of your employees amid the chaos?
Travel, tourism and hospitality brands faced countless tough decisions throughout 2020, but for many leaders, confronting the threat – and often inevitability – of staffing reductions has been the most difficult.
After all, “Blacklane is nothing else but the sum of all its people,” says Jens Wohltorf, CEO of the private car company, speaking at the
Phocuswright Conference
in November, and leaders must consider the toll the pandemic has taken on employee mental health.
In a session titled Executive Roundtable: Opportunity in Adversity, Wohltorf and panelists Anna Banicevic, Zizoo CEO, and Shruti Challa, Sonder vice president of revenue, discuss the initial steps taken at the onset of the pandemic (“I was in denial,” Banicevic admits), as well as the opportunities the crisis has presented.
Watch the full session, moderated by Viator founder and ex-CEO of Rome2rio Rod Cuthbert, below.
Executive Roundtable: Opportunity in Adversity - Zizoo, Sonder, Blacklane - Phocuswright