The pandemic highlighted many gaps in the traveler experience and put a spotlight on the need for the industry to rebuild trust.
One of the ways of doing that is to design and develop insurance products and services that fit the traveler’s needs and to make sure they’re easy to understand and easy use via digital channels, if a situation arises.
Allianz Partners
has witnessed travel return with a vengeance and seen more partners focusing on insurance services to protect their customers as a result.
The company has introduced more automation to help with more simple tasks and free up its agents to bring in the human touch for more complex situations.
In an interview at the PhocusWire Studio at The Phocuswright Conference, Jeff Wright, CEO of Allianz Partners, discusses some of the consumers trends the company is seeing including the need for flexibility and optionality.
He also touches on the "bleisure" trend, with many employees no longer being tied to a five-day week from the office leading to people taking more long weekends and the resulting popularity in annual trip cover products.
Watch the full discussion with PhocusWire's senior reporter Linda Fox.
Executive Interview: Allianz Partners