Loyalty

Research from Datalex finds airlines are prioritizing investments and strategies that enable modernized retailing, including moving away from legacy technology, increased use of artificial... Read More

While Expedia, Booking.com and Hopper are betting on financial rewards to boost loyalty, Airbnb is focused on driving retention through love. Read More

Blaha brings “executive-level experience” to the role from previous positions at technology companies including Khoros, Lone Wolf Technologies, PeopleAdmin and Aptean. Read More

In announcing the free Wi-Fi offering, Bastian says it is part of Delta's plan to "be a collection of digital services, engagement opportunities and experiences for customers." Read More

Apptopia says Expedia's app downloads nearly doubled year-over-year to 16.6 million and it, along with Vrbo and Booking.com, benefited from slowing growth for Hopper and Airbnb. Read More

For businesses looking to boost customer loyalty, tours and activities presents a strong opportunity right now. Read More

Uplift's Brian Barth, Worldline's Laurie Gablehouse and Paul Beukers from Katanox discuss developments in payments from wallets and crypto to loyalty and embedded finance at The Phocuswright Conference. Read More

TravelX chief officer of travel supply, Erika Moore, explains the company’s value proposition and why it is using blockchain as the foundation of its solution. Read More

Meta's director and travel industry manager, Sanjay Bhatia, offers tips for travel brands on how to create relationships with customers through social media. Read More

Companies like Expedia, Booking, Tripadvisor, CWT and more are using their apps to drive loyalty and provide personalization. Read More

Chain4Travel explains why, although we have just arrived at the intersection of travel and Web3, all companies must think about how they can leverage these developments for themselves. Read More

In a session at The Phocuswright Conference, hospitality executives say they need to better understand consumer wants and needs – and to communicate more effectively about why their properties are the... Read More

Celitech is a connectivity platform for global travel providers and travelers, providing service in more than 160 countries. Read More

The winning team examined how consumers are making decisions digitally across devices and recommended how to increase online bookings and customer loyalty. Read More

Autoura CEO Alex Bainbridge explains why the airline, hotel, experiences and travel retail sectors should care about autonomous vehicles Read More