Call Center

Founded in 2020, the London-based company aims to make it easier for travelers to communicate with airlines while on the go, including for booking inquiries and customer service issues. Read More

While Lufthansa Group has set up Digital Hangar to focus on the customer experience, other airlines are also addressing how they interact with customers. Read More

Travel brands can benefit from a hybrid model where data forms a bridge between human agents and technology. Read More

With the disappearance of third-party cookies, hotel website chatbots will be critical to the collecting of first- and zero-party data. Read More

Marriott Vacations Worldwide EVP and chief brand and digital strategy officer Lori Gustafson explains the company's digital-first approach to timeshare. Read More

Speaking during Phocuswright Europe, Ariane Gorin says the "sky's the limit" in what's possible with Expedia Group's  technology. Read More

Speaking during Phocuswright Europe, hotel executives discuss distribution trends, the labor shortage and more. Read More

Booking Holdings says revenue came in stronger than expected due to higher ADRs, which were up about 9% on a constant currency basis. Read More

The Booking Holdings-owned brand will use global customer service provider Majorel to handle its call center operations, with the exception of staff at its Manchester and Amsterdam locations. Read More

Airline industry veteran David Neeleman launched Breeze Airways in May 2021, making it his fifth commercial airline startup along with Morris Air, WestJet, JetBlue and Azul. Read More

In an interview during WiT Experience Singapore 2021, Trip.com Group co-founder and executive chairman James Liang says the company is ready to return to a growth mindset. Read More

The Australia-based company got backing for the Series C round from Sompo Holdings, which led the investment. G Squared and existing investors also participated. Read More

The U.S.-based company has won the backing from lead investor and growth equity company WestCap. Read More

As travel recovers from the COVID-19 pandemic, travel brands need to re-examine the effectiveness of their loyalty programs in encouraging return visits and building a positive brand image. Read More

How can airlines use technology to improve the overall customer journey as travelers take off in growing numbers? Here are three areas that airlines can focus on to improve the passenger... Read More